Support

Questions, problems, or feedback about ANIMA? Write to us at support@anima-app.net. We usually reply within a few days.

It helps if you include your phone model, the app version (shown in TestFlight, the App Store or Google Play), and what happened.

Common questions

I didn’t receive my verification code. Check your spam or junk folder, then tap Resend Code on the verification screen. Codes expire after a short time, so use the newest one.

I forgot my password. Tap Forgot password? on the login screen and follow the email.

The facilitator isn’t responding. This is usually a brief connection problem. Your answer is still on the screen. Check your internet connection and tap Try again.

Why does ANIMA ask for my location? Only to show the real weather and time of day in the App’s sky. It uses your approximate location, and it is never stored. You can say no and the app works normally.

How do I delete my account? See Delete your account.

Is ANIMA therapy? No. ANIMA is a self-reflection tool and is not a substitute for professional care. If you are in crisis, please contact a licensed professional or a crisis service in your area.